Frequently Asked Questions

ERP implementation timelines vary based on company size and complexity:

• Small businesses (50-100 users): 3-6 months
• Mid-market (100-500 users): 6-12 months
• Enterprise (500+ users): 12-24 months

Factors affecting timeline include customization requirements, data migration complexity, number of integrations, and user training...

AGM Network is certified in all major ERP platforms:

• SAP S/4HANA - Enterprise-scale ERP with AI capabilities
• Oracle Cloud ERP - Financials, procurement, and project management
• Oracle NetSuite - Cloud ERP for mid-market businesses
• Microsoft Dynamics 365 - Finance, supply chain, and commerce
• Infor CloudSuite - Industry-specific ERP solutions

We help you select the right platform based on your industry, size, budget, and business requirements.

Yes, we specialize in migrating from legacy systems including:

• SAP ECC 6.0 to S/4HANA upgrades
• Oracle E-Business Suite to Oracle Cloud migrations
• On-premise ERP to cloud platforms
• Custom/homegrown systems to modern ERP

Our data migration services include data cleansing, mapping, validation, and historical data archiving with zero downtime strategies.

AGM Network serves diverse industries with specialized expertise:

• Manufacturing - Discrete, process, and make-to-order
• Healthcare - Providers, payers, and medical devices
• Retail & Distribution - Omnichannel commerce
• Financial Services - Banking and insurance
• Professional Services - Consulting, IT services, engineering

Each industry solution includes pre-configured best practices and compliance features.

ERP implementation costs include software licensing, services, customization, training, and ongoing support. Typical ranges:

• NetSuite: $50K-$300K (includes first year licensing)
• SAP S/4HANA: $200K-$2M+ (enterprise deployments)
• Oracle Cloud: $150K-$1M+ (modules dependent)
• Microsoft Dynamics: $75K-$500K (varies by apps)

Factors affecting cost: number of users, modules selected, customization needs, integrations, and data migration complexity....

Yes, we offer multiple engagement models:

• Fixed-price: Defined scope with guaranteed cost and timeline
• Time & materials: Hourly rates for flexible scope projects
• Managed services: Monthly subscription for ongoing support
• Hybrid: Combination of fixed and T&M for phased rollouts

We also offer financing options through technology partners and leasing programs.

Our consulting rates vary by role and expertise level:

• Functional consultants: $150-$250/hour
• Technical/development: $175-$300/hour
• Solution architects: $225-$350/hour
• Project managers: $175-$275/hour

Volume discounts available for long-term engagements. Request a consultation for detailed pricing.

AGM Network is certified in all major cloud platforms:

• AWS: Solutions Architect Professional, DevOps Engineer
• Microsoft Azure: Solutions Architect Expert, DevOps Engineer
• Google Cloud: Professional Cloud Architect
• Oracle Cloud: Infrastructure and Applications specializations

Our cloud services include migration, architecture design, security, and optimization.

Cloud ERP platforms offer enterprise-grade security including:

• Data encryption at rest and in transit (AES-256)
• Multi-factor authentication (MFA) and SSO
• Role-based access controls (RBAC)
• SOC 2 Type II, ISO 27001, HIPAA, and GDPR compliance
• Regular security audits and penetration testing
• Automated backup and disaster recovery

We provide additional cybersecurity services including security assessments and monitoring.

Yes, AGM Network provides comprehensive managed services including:

• 24/7 system monitoring and incident response
• Proactive maintenance and optimization
• Regular updates, patches, and upgrades
• Help desk support (email, phone, chat)
• Performance tuning and capacity planning
• Backup management and disaster recovery

Our MSP services include 99.9% uptime SLA with dedicated account management. Call +1-619-500-3342 for pricing.

Comprehensive training programs tailored to roles:

• End-user training: Role-based tutorials and job aids
• Power user training: Advanced features and reporting
• Administrator training: System configuration and maintenance
• Executive training: Dashboard usage and analytics

Training delivery includes in-person workshops, virtual instructor-led sessions, video tutorials, and documentation. We also provide train-the-trainer programs for ongoing support.

Support response times based on priority:

• Critical (P1): 15 minutes - System down, business stopped
• High (P2): 2 hours - Major function impaired
• Medium (P3): 8 hours - Minor issue with workaround
• Low (P4): 24 hours - General questions or enhancements

24/7 support available for critical issues. Visit our Help Center for self-service resources.