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Frequently Asked Questions
General Questions
❓ What services does AGM Network provide?
AGM Network specializes in ERP implementation, business intelligence, data integration, cloud infrastructure, and managed services. We work with leading platforms including NetSuite, SAP, Oracle, Salesforce, and cloud providers like AWS, Azure, and Google Cloud. View all services.
❓ How do I get started with AGM Network?
Getting started is easy! Contact us or request a demo. Our team will schedule a consultation to understand your needs and propose a tailored solution.
❓ Do you offer free consultations?
Yes! We provide complimentary initial consultations to discuss your business challenges and explore how our solutions can help. Schedule your free consultation today.
Technical Support
❓ What are your support hours?
Our support team is available Monday-Friday, 8:00 AM - 6:00 PM PST. Enterprise customers with 24/7 support agreements receive round-the-clock assistance. Email support (info@agmnetwork.com) is monitored continuously with response times based on your service level agreement.
❓ How do I submit a support ticket?
Submit support tickets via email at info@agmnetwork.com, through our contact form, or by calling +1-619-500-3342. Enterprise customers have access to dedicated support portals.
❓ What information should I include in a support request?
For faster resolution, include: (1) Detailed description of the issue, (2) Steps to reproduce, (3) Error messages or screenshots, (4) System/platform information, (5) Priority level, (6) Your contact information.
Billing & Accounts
❓ What payment methods do you accept?
We accept wire transfers, ACH, checks, and major credit cards. Enterprise agreements typically include Net 30 payment terms. Contact billing@agmnetwork.com for specific payment arrangements.
❓ How do I update my billing information?
Email billing@agmnetwork.com with updated billing information, or call +1-619-500-3342 to speak with our accounts team.
Implementation & Services
❓ How long does a typical ERP implementation take?
Implementation timelines vary based on scope, complexity, and organizational size. Small to mid-sized implementations typically take 3-6 months, while large enterprise projects may span 9-18 months. We provide detailed project plans with realistic timelines during the planning phase.
❓ Do you provide training for our team?
Yes! Comprehensive training is a core component of our implementations. We offer administrator training, end-user training, train-the-trainer programs, and ongoing learning resources. Training can be delivered on-site or remotely.